Alinta Energy Review

Alinta Energy has simple energy plans with access to a rewards shop offerings discounts on food, entertainment and more.

Introduction

Alinta Energy is an energy retailer that claims to offer affordable and reliable energy to Australians.

Alinta Energy provides electricity in:

• NSW

• VIC

• QLD

• SA

Apart from the standing offer, Alinta Energy has three plans available. 

• HomeDeal plan is a basic plan with variable rates.

• BetterDeal plan is usually cheaper than the HomeDeal plan, and requires monthly e-billing and online communications only. 

• Carbon Balance plan offsets your energy-related emissions.

Pricing and Plans

Comparing prices is only helpful if you compare it with your energy usage. Head over to your energy dashboard to see your plan pricing for Alinta Energy.

Does Alinta Energy Offer Gas?

Alinta Energy offers gas in NSW, VIC, QLD, SA and WA.

Customer Feedback and Reviews

Positive reviews mention:

• Easy process to switch to Alinta

Negative reviews mention:

• Poor customer service

• Increase in energy rates

Renewable Energy Initiatives

Alinta Energy has limited renewable energy initiatives for its customers. 

One of Alinta Energy’s green offerings for its customers is the Carbon Balance plan. While Alinta Energy doesn’t offer the option to purchase GreenPower to residential customers, it does have a Carbon Balance plan where the emissions from your energy usage are offset by the retailer.

Apart from this, Alinta is involved in building wind farms, battery storage project, solar gas hybrid project, and buying renewable energy from solar and wind farms across Australia.

Solar Energy & Solar Feed-in Tariff

You can get solar feed-in tariffs with all the energy plans. The rates are as follows:

• VIC: 4.9¢/kWh

• NSW: 6.7¢/kWh

• QLD: 8¢/kWh

• SA: 5.5¢/kWh

Billing and Payment Options

Alinta Energy allows you to pay your energy bills in all the usual ways. If you’re on the BetterDeal plan, you can only receive bills online.

You can pay your bills by direct debit, PayPal, BPAY, by phone, in person at any post office or by mailing the cheque.

Alinta Energy also offers the option of using SmoothPay or HelpPay for bill payments.

SmoothPay estimates your annual energy cost based on your usage history and divides the cost into 12 equal instalments. You then pay the same amount every month, eliminating the possibility of bill shock. 

HelpPay is an app that allows your friends and family to help with your energy bills. You can upload your energy bill to the app, create a link to a payment page and share it with your family and friends who can then support you in paying it.

Manage Alinta Energy Online

Alinta Energy has a basic online MyAccount portal where you can:

• Track your electricity and gas usage

• View your billing history

• Update your personal details

• Manage direct debit and change billing preferences

• Request a payment extension

Contact Alinta Energy

Alinta Energy’s customer service has not been reviewed favourably by customers.

You can get in touch with the team in the following ways:

• Call 133702 between 8am-6pm, Monday to Friday, and 8am-noon on Saturday

• Send your enquiry via the contact form

• Email the team at customer.service@alintaenergy.com.au

• Post your enquiry to Alinta Energy, PO Box 16196, Collins Street West VIC 8007

Alinta Energy’s Additional Benefits

Bonus credit with BetterDeal plan

• Residents of VIC and NSW who sign up for the BetterDeal plan can receive up to $200 bonus credit — $100 credit when they connect to electricity and $100 credit when they connect to gas.

• Residents of QLD and SA who sign up for BetterDeal plan can get up to $100 bonus credit — $50 when they connect to electricity and $50 when they connect to gas.

Alinta Energy Rewards

When you sign up for Alinta Energy, you get access to Alinta Energy Rewards. This includes: 

• Up to 10% off dining experiences at over 254 participating restaurants across Australia

• Up to 33% off adventures and attractions such as theme parks, museums, zoos, and more

• Discounts on home and electronic brands like Dyson, KitchenAid, Bose, Samsung and Sony

• Up to 5% savings with gift cards from retailers like Ikea, Myer, JB Hi-Fi, and others

• Up to 48% savings on movie tickets at Village Cinemas, Hoyts and others