Aurora Energy Review

Aurora Energy is a Tasmanian government-owned energy retailer with straightforward plans.

Introduction

Aurora Energy is a Tasmanian government-owned electricity and gas provider. It only operates in Tasmania.

Aurora Energy has straightforward electricity plans on offer based on the tariffs —

• Peak and Off-peak tariff for those who usually consume more power during the day and want more control over their power bills. 

• Residential Flat Rate is for those who don’t want to worry about when they’re consuming power or usually use power on weekday mornings and evenings. If you have electric hot water and wired heating, residential flat rate might be more suitable.

Pricing and Plans

Comparing prices is only helpful if you compare it with your energy usage. Head over to your energy dashboard to see your plan pricing for Aurora Energy.

Does Aurora Energy Offer Gas?

Aurora Energy offers gas.

Customer Feedback and Reviews

Positive reviews mention:

• Friendly customer service once they respond

Negative reviews mention:

• Inaccurate, hard-to-understand bills

• Slow customer service 

Renewable Energy Initiatives

Aurora Energy offers a couple of initiatives that encourage greener actions.

Green Loan

Aurora Energy offers a green loan, an unsecured personal loan, to those considering purchasing energy-efficient products. Eligible products can include solar and battery, highly efficient heating and insulation, energy-efficient appliances and hot water systems, green cars, and home improvements like double-glazing windows, rainwater tanks, LED lighting, and more.

Electric Vehicle Subscription

Aurora Energy has partnered with carbar, a car subscription service, to offer an alternative to electric car ownership. You can choose from a range of electric cars, subscribe, pay and secure an electric car to use with no lock-in contracts.

Solar Feed-in Tariff

You can expect a solar feed-in tariff of 10.86¢/kWh from Aurora Energy.

Billing and Payment Options

You can pay your Aurora Energy bill in a few ways: 

• Set up a direct debit or pay online with a credit card or BPAY. 

• Pay on Aurora Energy’s mobile app, aurora+. 

• Pay by phone with Aurora Energy or Australia Post, or mail your cheque to Aurora Energy, Locked Bag 4, Hobart Tasmania, 7001

Manage Aurora Energy Online

Your Aurora Energy account can be managed online and on the mobile app, aurora+. You can:

• Pre-pay or post-pay your bills 

• View your energy usage down to the hour

• Track your solar export in hourly increments

• Update your personal details

Contact Aurora Energy

You can contact Aurora Energy in a few ways:

• Call 1300 132 003 between 8am - 6pm, Monday to Friday

• Fill in the contact form with your enquiry

• Send a letter at Aurora Energy Pty Ltd, GPO Box 191, Hobart TAS, 7001