Energy Locals Review

Energy Locals offers 100% carbon-neutral electricity plans at wholesale market rates with a monthly membership fee.

Introduction

Energy Locals is an Australian-based and operated energy provider with 100% carbon-neutral electricity plans that work a bit differently. Energy Locals offers customers electricity at wholesale market rates and charges a monthly membership fee to cover the cost of providing the service. It claims that it doesn't earn money from customers’ energy usage and that this approach gives its customers lower energy rates.

Energy Locals has two plans on offer in each state — Online Member and Local Member plans. Online Member plans have a lower membership fee, require direct debit and offer online support only. Local Member plans have no credit card fees and offer both phone and email support.

Energy Locals provides electricity in:

• NSW

• VIC

• QLD 

• SA

• ACT

• TAS

Pricing and Plans

Comparing prices is only helpful if you compare it with your energy usage. Head to your energy dashboard to see your plan pricing for Energy Locals.

Does Energy Locals Offer Gas?

Energy Locals does not offer gas.

Customer Feedback and Reviews

Positive reviews mention:

• Good energy rates

• Friendly customer service

• Environment-conscious practices

Negative reviews mention:

• Inconsistent and missed bills 

Renewable Energy Initiatives

GreenPower

You can choose from three options of GreenPower with Energy Locals — 10%, 50% and 100% GreenPower — at an additional cost. The GreenPower scheme allows you to pay extra to have either a portion or all of your energy usage be generated from renewable sources. 

Following are the prices for GreenPower:

• 10% GreenPower: 0.39¢/kWh

• 50% GreenPower: 1.95¢/kWh

• 100% GreenPower: 3.90¢/kWh

Carbon Offsetting

Energy Locals offsets all the energy usage of its retail and business members by purchasing and surrendering international carbon credits. 

Solar Feed-in Tariff

Energy Locals offers solar feed-in tariffs in all the states it operates in. The rates are as follows:

• VIC: 5¢/kWh

• NSW: 5¢/kWh

• QLD: 10.7¢/kWh for the first 10kWh a day, 6¢/kWh for additional export

• SA: 6¢/kWh

• TAS: 10.87¢/kWh

• ACT: 7.10¢/kWh

Billing and Payment Options

Online members are required to pay by direct debit. Local Members can pay online, via credit or debit card and BPAY.

Manage Energy Locals Online

You can access your Energy Locals account online via the website where you can manage your bills, track your energy usage and history, set up direct debit and access payment history.

Contact Energy Locals

Customers have reviewed the Energy Locals customer support team as friendly and positive.

Online members can receive online support only and self-serve via the online portal and email. Local members have more contact options available.

Energy Locals can be contacted in the following ways: 

• Call at 300693637 from 8.30am-6.00pm, Monday to Friday

• Chat via Facebook messenger from Monday to Friday, 9.00am-5.30pm

• Send enquiries via email to hello@energylocals.com.au 

Energy Local’s Additional Benefits

• If you successfully refer a new customer to join Energy Locals, both you and the friend will receive a $50 credit applied to your bill