OVO Energy Review

OVO Energy claims to have a green approach and offers energy plans with compulsory bill smoothing.

Introduction

OVO Energy first launched in the UK and began its operations in Australia in 2019. It claims to have a green approach.

OVO Energy offers a single simple plan in all states. Additionally, Victoria has ‘The Free 3 Plan’ which offers free electricity usage from 11am to 2pm.

A feature that sets OVO Energy apart from other providers is its payment method. It has compulsory bill smoothing where your annual electricity usage and cost are estimated, and you pay an equal amount in monthly instalments over the year.       

OVO Energy provides electricity in:

• NSW

• VIC

• QLD 

• SA

Pricing and Plans

Comparing prices is only helpful if you compare it with your energy usage. Head to your energy dashboard to see your plan pricing for OVO Energy.

Does OVO Energy Offer Gas?

OVO Energy doesn’t offer gas.

Customer Feedback and Reviews

Positive reviews mention:

• Competitive rates

• Easy-to-use online processes

Negative reviews mention:

• Poor customer service

• Missed bill delivery

Renewable Energy Initiatives

GreenPower

OVO Energy offers an add-on of 100% GreenPower at the cost of 4.95¢/kWh. This means all your energy will be sourced from renewable energy generators. 

The EV Plan

OVO Energy offers an energy plan for electric vehicle owners. The EV plan provides power for both your home and to charge your EV. Between midnight and 6am, the rate of electricity is $0.08/kWh so that the EV can be charged overnight.

Solar Energy & Solar Feed-in Tariff

OVO Energy offers solar feed-in tariffs at the following rates:

• VIC: 7¢/kWh with ‘The One Plan’; 4.90¢/kWh with ‘The Free 3 Plan’

• NSW: 7¢/kWh

• QLD: 7¢/kWh

• SA: 7¢/kWh

OVO Energy used to offer a solar plan but it’s no longer available. 

Billing and Payment Options

As mentioned earlier, OVO Energy has compulsory bill smoothing. So, you would be paying the same amount every month based on the estimated annual usage calculated by the company.

You can only pay via direct debit.

Manage OVO Energy Online

You can manage your electricity account on OVO Energy’s online platform, MyOVO. Here, you can access your bills and payment history. You can also view a live balance of the payments you’ve made and if your account is in credit.

Contact OVO Energy

OVO Energy’s customer service has received mixed reviews. You’ll find the average response times for each method listed on the contact page. 

You can contact the team in the following ways:

• Chat with a representative via webchat available on the website

• Call 1300937686

• Send an email to hello@ovoenergy.com.au

OVO Energy’s Additional Benefits

• Due to bill smoothing, if your account is in credit, you’ll earn a 3% interest

• Receive a $100 credit paid over 12 months upon signing up to OVO Energy