Simply Energy Review

Simply Energy offers 100% carbon-neutral energy, dedicated plans for solar and EV, and perks in partnership with NRMA and Village Cinemas.

Introduction

Simply Energy offers 100% carbon-neutral energy at no additional cost. 

Simply Energy is owned by ENGIE, an independent power producer with the goal of achieving net zero by 2045. It claims to have increased investment in renewable energy and wants to provide innovative energy solutions that create less impact on the planet.

Simply Energy will transition to become ENGIE in early 2024. According to the retailer, this transition will not change your energy plan, account details or contact channels.

Simply Energy provides electricity in:

• NSW

• VIC

• SA

• QLD

You have several energy plans available to you, with a few variations according to the state. The common plans are: 

• Simply Energy Saver: A basic energy plan with an ongoing contract.

• Simply Solar: Households with a solar system can enjoy higher feed-in tariffs with this plan.

• Simply for Good by ENGIE: 100% of the electricity you consume will be sourced from renewable sources with GreenPower and carbon emissions from your gas usage will be offset.

In addition to these plans, there are a few plans that are only available in select states. 

• Seniors Card members might be eligible for the Simply Seniors plan which lets you choose your preferred method of payment with no transaction or paper bill fees.

• Residents in SA have the option of choosing the Simply Smarter plan that will get you a smart meter installed for free. 

• VIC, NSW and QLD have Simply Blue Perks plan that comes with a complimentary 12-month My NRMA (National Roads and Motorists’ Association) membership with discounts on fuel, groceries, dining, holidays, insurance and more.

• In partnership with Village Cinemas, Simply Energy offers a Simply Movie Perks plan in VIC that can get you up to 2,000 Vrewards points when you sign up for both electricity and gas. 

• In NSW, existing NRMA members can access an exclusive member-only discount.

The green plans are detailed further below in the article under ‘Renewable Energy Initiatives’.

Pricing and Plans

Comparing prices is only helpful if you compare it with your energy usage. Head over to your energy dashboard to see your plan pricing for Simply Energy.

Does Simply Energy Offer Gas?

Simple Energy offers gas in NSW, VIC, SA and WA.

Customer Feedback and Reviews

Positive reviews mention:

• Competitive prices

• Partner member discounts

• Helpful staff

Negative reviews mention:

• Overseas call center

• Incorrect billing

• Difficult process of disconnection

Renewable Energy Initiatives

Along with providing 100% carbon-neutral energy, Simply Energy has several plans that support green and renewable energy.

Simply for Good by ENGIE

As mentioned earlier, Simply for Good by ENGIE plan sources all your electricity from renewable sources and offsets all your gas usage. This is the only Simply Energy plan with GreenPower.

Simply Electric Vehicle

If you have an EV, you can take advantage of the Simply EV plan which offers a 6¢/kWh super off-peak discount between midnight and 6am when you can charge your EV. You can also receive up to 7,000km of bonus charging as a credit on your bill.

Solar Energy & Solar Feed-in Tariff

Solar feed-in tariffs

You get solar feed-in tariffs with all Simply Energy plans. Simply Solar plans offer a higher feed-in tariff. They are as follows:

Simply Solar plans

• VIC: 16.7¢/kWh for the first 3kWh, 11¢/kWh for the remaining export

• NSW: 19.5¢/kWh for the first 3kWh, 12¢/kWh for the remaining export

• QLD: 12.5¢/kWh for the first 3kWh, 7¢/kWh for the remaining export

• SA: 16.5¢/kWh for the first 3kWh, 10¢/kWh for the remaining export

Other plans

• VIC: 4.9¢/kWh

• NSW: 5.5¢/kWh

• QLD: 5.5¢/kWh

• SA: 5.5¢/kWh

Solar system installation

Simply Energy has a network of accredited installers that can help you with the installation of a solar system. 

Billing and Payment Options

You can pay your Simply Energy bill in the usual ways. You can set up direct debit or pay with a credit card, digital wallet, BPAY, PayPal or Billpay. You can also pay in person at any Australia Post office or mail a cheque.

Manage Simply Energy Online

Simply Energy has an online portal and a mobile app where you can manage your account and energy plans. The features include:

• Ability to switch between gas and electricity accounts

• Monitor your electricity, gas and solar activity and view your monthly usage 

• Pay bills online and access old bills

• Change payment details, set up direct debit and switch to e-billing

• Apply for a payment plan or extension  

Contact Simply Energy

Customers have given mixed reviews about Simply Energy’s customer support with the overseas call centre being a common complaint.

Simply Energy can be contacted in the following ways:

• Chat with a team member from 8am-8pm, Monday to Friday via the live chat option available on the website.

• Existing customers can call on 138808 for support between 8am-7pm, Monday to Friday.

• Fill in the contact form with your enquiry.

Simply Energy’s Additional Benefits

• VIC customers can receive a welcome credit of $200 on their first electricity bill.

• NSW customers can receive a welcome credit of $200 on their first electricity bill or a credit of $300 if they choose Simply NRMA plan.

• SA customers can get a welcome credit of $100 on their first electricity bill.