Tango Energy Review

Tango Energy offers simple energy plans for easy sign-ups but lacks renewable energy initiatives.

Introduction

Tango Energy is an energy retailer that claims to keep the process of energy connection easy and simple by offering only two plans in all the states it operates in. 

Despite being owned by Pacific Blue (formerly Pacific Hydro), a renewable power generation company, Tango Energy doesn’t offer any green energy programs, and only pays solar feed-in tariffs in Victoria.

Tango Energy provides electricity in:

• VIC

• NSW

• QLD

• SA

Pricing and Plans

Comparing prices is only helpful if you compare it with your energy usage. Head over to your energy dashboard to see your plan pricing for Tango Energy.

Does Tango Energy Offer Gas?

Tango Energy provides gas only in Victoria. You can either bundle it with electricity or get a gas connection separately. 

Customer Feedback and Reviews

Positive reviews mention:

• Easy sign up and switch to Tango Energy 

• Simple energy plans with no unnecessary frills

• Relatively lower energy rates 

Negative reviews mention:

• Poor customer service

• A sudden jump in prices 

• Inaccurate meter readings

Renewable Energy Initiatives

Pacific Blue, a renewable energy company, owns Tango Energy. But Tango Energy does not offer any renewable energy options or initiatives, including GreenPower. 

Solar Energy & Solar Feed-in Tariff

Tango Energy only offers a solar feed-in tariff in Victoria a standard rate of 4.9¢/kWh.

It also offers solar system installation options.

Billing and Payment Options

Billing and payment with Tango Energy depend on the energy plan you choose.

The eSelect plan requires direct debit and e-billing, while the Home Select plan gives you the option of electronic or paper billing as well.

Manage Tango Energy Online

Tango Energy lets you manage both the electricity and gas accounts online on its website and its mobile app, My Tango, available on Android and iOS. You can: 

• Track your energy usage in real-time

• Compare energy usage to past periods

• Update your account payment details

• Monitor your solar savings, if applicable

Contact Tango Energy 

Tango Energy’s customer support has received mixed reviews, with a spike in negative reviews recently. 

You can contact Tango Energy’s customer support team from Monday to Friday, 8am - 6pm via:

• Phone: 1800010648 

• Online chat or contact form on Tango Energy’s website